Full Fibre UK ISP Truespeed has been fined £34,000 by Ofcom for its sloppy street works, which caused disruptions to residents and businesses in the area.
The fine was imposed after an investigation by the communications regulator found that Truespeed had failed to properly plan and execute its street works, resulting in damage to roads and pavements, as well as disruptions to traffic and pedestrian flow.
Truespeed, which is a relatively new player in the UK’s fibre broadband market, has been expanding its network rapidly in recent years, but its aggressive expansion has led to concerns about the quality of its installations and the impact on local communities.
The company has been accused of prioritizing speed and coverage over quality and customer service, with some residents reporting poor installation experiences and slow speeds.
Ofcom’s investigation found that Truespeed had failed to comply with several regulations, including those related to street works, and had also failed to provide adequate information to residents and businesses about the works.
Truespeed has since apologized for the disruptions caused and has promised to improve its processes to prevent similar incidents in the future.
The fine is the latest in a series of regulatory actions taken against Truespeed, which has also been fined for breaching consumer protection rules and for failing to provide accurate information to customers.
Truespeed’s aggressive expansion has also led to concerns about the company’s financial sustainability, with some analysts warning that its rapid growth may be unsustainable in the long term.
Despite these concerns, Truespeed remains committed to its goal of providing high-speed fibre broadband to as many UK households and businesses as possible.
Truespeed’s CEO has stated that the company is working hard to improve its processes and to provide better customer service, and that it is committed to being a responsible and sustainable business.
In a statement, Ofcom said that it would continue to monitor Truespeed’s activities and would take further action if necessary to ensure that the company complies with regulatory requirements.
Truespeed has until the end of the year to pay the fine, and has also been ordered to pay costs of £10,000.